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While every effort is made to provide accurate information within our website, information and requirements for visas, passports and prices are constantly changing and there may be a delay before we are advised of such changes by the Embassy/Consulate. We are therefore unable to guarantee complete accuracy at all times. Information, processing times and charges supplied are solely for guidance purposes only and cannot be guaranteed.

We recommend that all visas are obtained before travel to avoid refusal of entry or delays. Where information for visas UPON arrival is given, we always recommend confirmation of this information with the airline and/or Consulate prior to travel. Travel arrangements should not be confirmed prior to your visa being issued unless it is a specific requirement for the issuance of the visa and in such cases refundable arrangements should be made in cases of rejection or delay through a reputable insurance company or your operator.

Vis-Afrique Services Ltd. will not accept responsibility for any travel arrangements should the process of your visa be rejected, delayed or if you have not allowed sufficient time to have your visa processed. We will not accept responsibility for any embassy changes during the process of your visa. All Embassies/Consulates reserve the right to decide how your visa is issued and if additional paperwork is required.

Cancellation charges are payable for all customers who cancel the ordered service once your passport has been received regardless of if your visa has been issued or not. Whilst we will take every step to notify you of this, if this is impossible and it results in the delay of a service we will assume that the additional charge is accepted and expect all customers to comply. Failure to do so will result in the cancellation of your visa and the charges incurred will not be refunded.

Where authorisations/invitations are required for a visa, Vis-Afrique Services Ltd. do not accept responsibility should the dates on your authorisation/invitation differ to that on your application form or if your visa is issued incorrectly. Authorisations/invitation remains the customers responsibility at all times and, if issued incorrectly, we advise you to contact the issuer of the authorisation/invitation.

Vis-Afrique Services Ltd. is responsible only for obtaining your visa upon your instructions. It remains your own responsibility to complete all forms correctly and to check your visas on receipt.